Frequently Asked Questions

I’ve brought a voucher or deal, for The London Dance Company, from a third-party provider what do I do now?

Firstly, you need to register at:  http://londondanceco.com/schedule/

You now need to notify us that you have a voucher and that you have registered an account on our system.

This is done by emailing-  promotions@thelondondancecompany.com  ensuring that the following information is included in your email:

  • The third-party providers name i.e.  Groupon/Timeout/Wowcher etc.
  • The voucher brought i.e. 5 Zumba Classes/ 5 Barre Class/Mix and Match
  • The full voucher code
  • The security code
  • Your name and/or email used to register on our system

 

On receiving your email we will redeem your voucher, validate your newly created account and credit that account with your purchased deal.  We will then email you to let you know this step has been completed.

 

You will then be able to book in to any of the purchased classes in our schedule up to 7 days prior to the class on the following link: Click Here

 

You must sign up to your purchased classes in advance and the instructor will then check you in on the night.  Please if possible turn up at least 10 minutes before the class start time to allow us check in time.  If you have not signed up in advance you will be charged the full drop in fee for the class.

 

Have a great time whilst also keeping fit and recommend us to all your friends.

Current Class Information and Locations

Ballet Barre@TheBarre – Zoo Bar, 13-17 Bear St, Leicester Square, London WC2H 7AQ

Every Monday 18:30 – 19:15. Every Thursday 19:30 – 20:15.

Please bring suitable footwear, trainers or dance shoes, as this class is held in a nightclub. Excludes Bank Holidays.

 

Zumba Fitness – Zoo Bar, 13-17 Bear St, Leicester Square, London WC2H 7AQ

Every Monday 19:40 – 20:25. Every Tuesday 18:00 – 18:45 & 19:40 – 20:25.

Every Thursday 19:05 – 19:50.

                       – The Loop Bar, 19 Dering St, Mayfair, London, W1S 1AH

Every Wednesday 18:15 – 19:00

                      – St Michaels & All Angels Church Chiswick W4 1TX

Every Tuesday 18:00 – 19:00

 

 

Barre Burn – The Loop Bar, 19 Dering St, Mayfair, London, W1S 1AH

Every Wednesday 19:20 – 20:05

Please bring suitable footwear, trainers or dance shoes, as this class is held in a nightclub. Excludes Bank Holidays.

 

Danza Latina – Zoo Bar, 13-17 Bear St, Leicester Square, London WC2H 7AQ

Every Tuesday 18:50 – 19:35

Coming Soon – an additional Zumba fitness & Barre classes.

Booking Classes – How do I do that again?

You can book (sign up) for our classes on the schedule page of our website or on the following link:

Click Here

 

Simply select the ‘sign up button which appears on our schedule, up to 7 days before the class, so don’t be surprised if you are unable to book the class before then. This is so our members have priority in class bookings.

I am placed on the waitlist, what should I do?

If you are on the waitlist, if a space becomes available and you’re next in line you will receive an email letting you know the your space has been confirmed. If you do not get an email from us then you won’t be on the register and won’t be able to attend that session. This can happen up to one hour before the session.

What if I just turn up on the day without booking in advance?

You will need to ‘sign up’ for all classes online in advance, otherwise you may be turned away if the class is fully booked or will be charged the full drop in fee instead of making the most of your third-party voucher or deal

What do I wear and bring?

We recommend clothes that allow you to easily move in – no jeans, most people tend to be in leggings or shorts and a t-shirt or vest.  In regards to footwear trainers or dance shoes are the most appropriate, we do not recommend bare feet.

 

Please ensure you bring some water.

I’m at the venue, where do I go?

  • Zoo Bar is in Leicester Square; the door staff will direct you to the left and downstairs to where the class is held.
  • The Loop Bar; The staff will happily direct you downstairs to where the class is held. Please ask.
  • St Michael & All Angels church Chiswick: Use the entrance on the left hand side of the building and you’ll find us up stairs
  • Arts Educational: First Floor, Room 201, a Member of staff will be happy to direct you.

What if I book then can’t make it? Can I get a credit and rebook?

Unfortunately, once you have signed up to a class you cannot get a credit for cancelling within the 24 hour booking window. Should you ‘Late Cancel’ or ‘No Show’ to a class but want the credit back on your account this can be done however you must pay a £4.50 charge and request the credit back in writing within 7 days of the session to info@thelondondancecompany.com. If you cancel hours before the session you will regain the session back to your account FOC. We will not be held responsible for friends not being able to all get into the same classes, but will try to help via email if we can.

I'm ready to redeem my loyalty reward what shall I do?

Here’s what to do with Memberoo –

  • Arrive at a TLDC session
  • Find Garry or a member of staff
  • Select the voucher you would like to redeem by pressing claim
  • Let us do the rest. 🙂

What is a 'Late Cancel'?

Our cancellation window closes 24 hours prior to the start time of the session you are book into. Should you cancel within 24 hours of the session starting then the class credit used to reserve your space can not be returned to your account.

The sign-up button isn’t visible

This may be due to the class not yet being released for voucher bookings or because the class is now full.

Is there a waitlist available?

Yes, you may be able to add yourself to our waiting list and we will book you into the class should a space become available – this could be up to 1 hour before class.

My voucher or deal has run out, what do I do now?

We hope you have enjoyed your classes with us and would like to remain as one of our regular customers.  Check our price page for our existing member offers or email info@thelondondancecompany.com and a member of our team will be happy to advise you.

My voucher or class pack has run out but I still have credits left, what do I do now?

When purchasing a voucher or class pack you agree to the expiration date stated at the point of sale however should you wish to extend your voucher you can do so for a £10 charge per month extension. This request can be made by emailing info@thelondondancecompany.com or if you would like to process the extension now CLICK HERE and your voucher will be extended for one month within 24 hours (although it’s usually a lot sooner)

Are The London Dance Company on social media?

Yes, we are very social so please follow us @LondonDanceCo on Twitter, Facebook and Instagram to get up to the minute information and great offers, deals and competitions. We’re even on Snapchat ‘The.LDC’

I need further help or have a question not covered here?

Please don’t hesitate to contact us if you have any questions the most effective way to do this is via email using info@thelondondancecompany.com we aim to respond to all emails within 1 working day.

Can I call you?

Our offices are web based only, so please contact us by email. Our email is manned 7 days a week and 24/7 so we may reply in the middle of the night after dancing with the stars! Please allow 24 hours for a reply although we do try to be a lot quicker!

Do you do workshops, hen parties, team building days etc.?

Yes, we do a total range of products not only involving fitness but also dance, choreography and musical theatre.  We do Fitness@theOffice, dance and musical theatre workshops, one on one classes, promotion events, flash mobs etc. please contact us for more information or what you are looking for or see all our services under the ‘Hire Us’ tab on our menu.

Terms and Conditions

All our third-party vouchers and deals are for new customers only. You will not be able to add more than one voucher to your account from any third party. All our packages and deals are all non-refundable and not available for exchange or transfer, they are also not permitted in conjunction with any other offers or deals. All vouchers, deals and packages must be used before the expiry date or they will become invalid and not eligible for refund. By purchasing with The London Dance Company you agree into these terms an conditions as stated during the purchasing process.

Should you wish to extend/ freeze your voucher you can do so for a £10 charge per month extension. This request can be made by emailing info@thelondondancecompany.com or if you would like to process the extension now CLICK HERE and your voucher will be extended for one month within 24 hours (although it’s usually a lot sooner.

Should you ‘Late Cancel’ or ‘No Show’ to a class the class will still be taken from you account. If want the credit back on your account this can be done however you must pay a £4.50 charge and request the credit back in writing within 7 days of the session to info@thelondondancecompany.com. Our cancellation window closes 24 hours prior to the start time of the session you are book into. Should you cancel within 24 hours of the session starting then the class credit used to reserve your space can not be returned to your account.

If you ‘No Show’ to any session without late cancellation three times in any one consecutive month your account will be frozen for 7 day and you will be unable to book or attend sessions. No exceptions for unlimited members. To avoid this ensure that you ‘Early/Late Cancel’ your booking.

The London Dance Company will not accept responsibility for clients arriving at the incorrect venue and this will be classes ad a ‘no show’. We kindly advise you to take careful not of every location of the classes you attend. They are found listed under ‘Room’ and in the class name located on out schedule page. 

You partake in sessions with The London Dance Company at your own risk in accordance with the liability wiever. Instructors and/or the company are not liable for and injury caused during sessions. In purchasing and attending sessions you agree to not hold The London Dance Company or it’s instructors responsible for any injury or other misfortune sustained while attending services.

In rare circumstances, if the venue cannot accommodate the class/event for what ever reason, we may need to reschedule or cancel the class/event. As much notice as possible will be given to customers. All cancellations of this kind will be credited back to your account only. During the festive season or schedule may be subject to change at any point.

The London Dance Company reserve the right to edit the schedule without notice, as much as possible will be given.

The London Dance Company has the right to edit these Terms and Conditions without notice, as much as possible will be given.

When The London Dance Company offers a free class for you to trial you are welcome to attend for free however should you sign up to a free class and no show or late cancel a £5 charge will be added to your account and you will not be able to attend sessions until this is settled. No exceptions for unlimited members. At free sessions The London Dance Company WILL film and take photos of the instructor and the class for promotional purposes. If you do not wish to be part of the recordings please do not attend or inform a member of staff at the beginning of the session. By attending and not informing a member of staff, you give TLDC permission to do so.

Third party vouchers and bookings are at the responsibility of the Third Party. The London Dance Company can not refund or reverse charges for misleading information provided by third parties. We advise you always check our Schedule on our website.

The London Dance company reserves the right to ask you to not partake in the session if circumstances deem them to do so.

Third party vouchers and bookings are at the responsibility of the Third Party. The London Dance Company can not refund or reverse charges for misleading information provided by third parties. We advise you always check our Schedule on our website.

Introductory Offers

Our introductory offers welcome everyone to The London Dance Company. These offers are limited to one per customer. If you purchase more than one by any method and you are seen to do so, The London Dance Company reserves the right to suspend your account until you purchase the out standing fee of the full pricing option. Introductory offers, like all pricing options are non-refundable. If you have joined us via third party or refer a friend you are not classified as a new customer and are not eligible for these deals.

By purchasing with The London Dance Company and attending session you agree to the above Terms and Conditions.